Fax and Email Support
Get Free Support Via Fax or Email From Our Technicians
Important Notices
-
Fax and email support, being free, do NOT have guaranteed response
times, and are not recommeneded for time-critical issues. We do usually reply
within two business days.
- We can answer auditing and violation questions at no charge by fax or email
ONLY if you supply contact information for a governmental representative
that believes an error has been found in RapidLog's audit. All other
questions about auditing and violations can only be done via phone
support.
- Faxes and emails asking us to call you by phone are subject to our
standard rates for phone
support.
Getting Support
Please include ALL of the following:
- Your name
- Phone (in case of problem with email or fax response)
- Fax number (for fax support only)
- Serial number if known, OR your company name, city and state
- Detailed problem description. Help us resolve your problem with our FIRST response!
Include ALL relevant details, EXACT error messages, patterns noticed, etc.
Fax It
Fax your questions to our support department at 970-353-6252.
Email It
Email your question to support@rapidlog.com.
|