Phone Support
Fast, Friendly, Accurate Support

Use this form to request telephone support. Fax and Email support is available here.

Payment Options



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Request a Call

Name *
Phone ( ) - - ext *
Email *
   
Serial Number (if known)
  -OR-
Company
City and State
   
One-Sentence
Summary		 *
  Help us deliver a quick one-call solution! We can pre-research answers when you include all relevant details, exact error messages, patterns noticed, etc. below:
Details
Response Time
  Response Time Cost
Standard: 2 business-hours
(during business hours)
Std.
Emergency: 30 minutes
(during business hours)
2x Std.
  Need Emergency Support before 8:00a or after 4:30p Mountain time? Call 1-877-274-3564 instead of using this form!
  Calls not returned in the requested timeframe are billed at half-rate, per our guarantee.
  Notice: Phone calls and remote control sessions may be recorded for training and quality assurance purposes.
   
 

Customer Quotes

“RapidSupport remote capability is great—if you do not have a lot of knowledge about the computer they can jump right on and fix it for you. IT IS GREAT, so time efficient.”—V.F., ATL, Inc.

“With the new remote access, I basically sit back and watch. This considerably cuts the time spent in a support session; I can’t imagine doing it any other way.”—L.M., M&B Trucking Express Corp.

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