Connecting to Live Chat

Topic:

How do I connect with a RapidLog technician to get support through live chat?

Instructions:

  1. Click on the My Account page.
  2. Type in your credentials and click Login.
    • Info: If you are already logged in you can skip this step.
  3. Hover over Support option in the Menu bar.
  4. Click on the Live Chat option.
    • Info: It will show either OnDemand or Self-Hosted depending on your subscription.
  5. Fill out your contact information and click on the Submit button
  6. Click on the ‘Click Here to Start Your Chat Session Now!’ link.
  7. Google Chrome – Click the ‘Open Citrix Online Launcher’ button.
  8. Mozilla Firefox – Click the ‘Open Link’ button.
  9. Internet Explorer – It should open up automatically.  If it doesn’t click on the ‘download & run GoToAssist Corporate’ option and then run the program.
  10. Microsoft Edge:
    • Click on the ‘Save’ button down below.
    • Click on the ‘Run’ button after the download has finished.
  11. Click on the ‘Yes’ button when Windows asks you if you want to run the program.
  12. Note: At this point the install should be finishing up and connecting you to a RapidLog technical support representative.

Instructions:

Step 1: Click on the My Account page.
Step 2: Type in your credentials and click Login.
Info: If you are already logged in you can skip this step.

Step 3: Hover over Support option in the Menu bar.
Step 4: Click on the Live Chat option.
Info: It will show either OnDemand or Self-Hosted depending on your subscription.

Step 5: Fill out your contact information and click on the Submit button.

Step 6: Click on the ‘Click Here to Start Your Chat Session Now!’ link.

Step 7 – Google Chrome: Click the ‘Open Citrix Online Launcher’ button.

Step 7 – Mozilla Firefox: Click the ‘Open Link’ button.

Step 7 – Internet Explorer: It should open up automatically. If it doesn’t click on the ‘download & run GoToAssist Corporate’ option and then run the program.

Step 7 – Microsoft Edge: Click on the ‘Save’ button down below.

Step 8 – Microsoft Edge: Click on the ‘Run’ button after the download has finished.

Step 9: Click on the ‘Yes’ button when Windows asks you if you want to run the program.
Note: At this point the install should be finishing up and connecting you to a RapidLog technical support representative.

Logs Page Calendar

Topic:

How can I skip to a different day, on the logs page, quickly without having to type it in?

Instructions:

  1. Click on the ‘Logs’ page.
  2. Click the ‘Calendar’ tab at the bottom.
  3. Here you can change the Month, Day, and year you want to view.
  4. Add Group allows you to add a group of logs for a date range.
  5. Info: The logs Calendar allows you to move to dates quickly on one driver. It also allows you to add multiple log types to a date range.

Instructions with Images:

Step 1: Go to the ‘Logs’ page.

Step 2: Click the ‘Calendar’ tab at the bottom.

Step 3: Here you can change the Month, Day, and year you want to view.
Step 4: Add Group allows you to add a group of logs for a date range.
Info: The logs Calendar allows you to move to dates quickly on one driver. It also allows you to add multiple log types to a date range.

Add Group Example: The driver is inactive for 7 days, from 3/23 – 3/27. First enter the date range, the hit the ‘Tab’ key on your key board, this will fill in the ‘Quantity’. Next select the log type you would like to add. Rapidlog will automatically add that log type to the date range you selected.