Logging Into RapidLog.com

Topic:

I can’t login to my RapidLog.com account

Instructions (Self-Hosted Customers):

  1. Click on the My Account button in the Menu Bar
  2. For your email address key in your RapidLog serial number (xxxxxx-xxxxxx)
  3. For your password key in your RapidLog serial number again (xxxxxx-xxxxxx)
  4. Click the login button

Instructions (OnDemand Customers):

  1. Click on the My Account button in the Menu Bar
  2. For your email address key in your three digit RapidLog OnDemand ID Number
  3. For your password key in your three digit RapidLog OnDemand ID Number followed by your Postal Code (OnDemand ID + Postal Code)
    • Example: Your OnDemand ID is 999 and your Postal Code is 12345. Your password would be 99912345
  4. Click the login button

Note: If you would like change your password after you have logged in follow these instructions on: Changing Your Password

Instructions with Images:

Step 1: Click on the My Account button in the Menu Bar

Step 2: For your email address key in your RapidLog serial number (xxxxxx-xxxxxx)
Step 3: For your password key in your RapidLog serial number again (xxxxxx-xxxxxx)
Step 4: Click the Login button

Access Violation When Printing or Previewing Reports

Topic:

How to Fix Error: Access violation at address xxxxxxxx in module ‘RapidLog.exe’. Write of address 00000000

Instructions:

  • Right Click on the RapidLog icon on your desktop and select “Open File Location”
  • Right click in the white area in the RapidLog folder and select “Properties”
  • Click on the “Security” tab and then click the “Edit” button
  • Click on the “Users” group and then make sure the Allow “Modify” box is checked
  • This should fix your access violation when running a report

    OR

  • Open the C:\Windows\rl5.ini file and locate the Program= line under the [Directories section]
  • Right click in the white area in the RapidLog folder and select “Properties”
  • Click on the “Security” tab and then click the “Edit” button
  • Click on the “Users” group and then make sure the Allow “Modify” box is checked
  • This should fix your access violation when running a report

Instructions with Images:

Step 1: Right Click on the RapidLog icon on your desktop and select ‘Open File Location’

Step 2 & 3: Right click in the white area in the RapidLog folder and then select ‘Properties’

Step 4 & 5: Click on the ‘Security’ tab and then click the “Edit” button

Step 6 & 7: Click on the ‘Users’ group and then make sure the Allow ‘Modify’ box is checked

09/01/2016 | Software Update

The following changes, fixes and modifications are included in the 9/01/2016 Build of RapidLog.

  • Fixed issue with Violation Subclass Comments on company page not being editable.

08/18/2016 | Software Update

Some of these changes may break some things that may be interfaced into RapidLog by some customers.
Make sure you install in a test environment before deploying if you have custom items built.
Highlighted items are the ones likely to break 3rd party custom work.

  • Fixed bug in ELD Import so it does the audit after a change in the logs
  • Driver List Report will include email address on Detailed option.
  • RapidLog Text File Exporter will include the Driver License Number and State as two fields instead of one as in the past.
  • Removed SSN for security. Replaced with tertiary Id number.
  • Added ability to give violation if miles entered but no driving. Should not be used with Local logs.
  • Fixed Logs page reports problems.
  • Added check to change Drug/Alcohol screen percentages to new values 25%/10%.
  • Added UTC time zone to GPS Import
  • Added feature to automate updates to RapidLog
  • Added Average Speed indication on Miles step in RapidLog Pro.

12/31/2015 | Software Update

  • Fixed issue with initial installs not having Image Archive enabled.
  • Fixed issue causing RapidLog Pro to use too much memory when auto-reading logs.

09/25/2015 | Software Update

  • Export to CSV option added for some reports. Output is in Company Data folder under Export
  • Fixed issue with setting log to Unentered not removing violations.
  • Added Last 6 Months option to Report dates.
  • Added Time Break Rule 7 requirement to AB (Alberta) Jurisdiction.
  • Deleted drivers may possibly be restored without data loss (but only possibly).
  • Modified the program so it shows better errors if it has problems communicating with database on startup.
  • It should prevent entering () as part of comapny name which causes RapidLog Pro to have issues.
  • Fixed Multiple Off days processing and Checkpoints.
  • Display on Logs page allows grid to show 12/24 hour time bar.

04/09/2015 | Software Update

  • Fixed several bugs in Force Re-audit behavior.
  • Added Report for Wellsite recap folder.
  • Added feature on Driver page to require user to click on Key icon to change a driver name. The purpose is to prevent accidentally overwriting a driver when trying to add a new driver.

03/09/2015 | Software Update

  • Fixed issue with emailing letters
  • Will now review checkpoints when entering multiple off duty days on Logs page.
  • Fixed bug in Checkpoint audit.
  • Fixed so -NewAudit flags work correctly.
  • Fixed issue with Noon-Noon logs in audit.
  • Fixed issue with US Local jurisdictions.

RapidLog Will 34 Hour Restart Rollback

RapidLog will support the change to the 34 hour restart contained in the Omnibus bill.

The 34-hour restart will still be available and will no longer require either the single use per week or the 1-5am rest periods.

The Eclipse development team is already working on these new requirements. We will release a new build soon after the effective date becomes known.

Companies that have a subscription in place will be entitled to a no-charge upgrade as soon as development is complete.

If you do not have a subscription in place, now is a great time to get one in place so you’re covered when the new regulations go into effect. Please contact us toll-free at 1-87-RAPIDLOG (1-877-274-3564).

12/15/2014 | Software Update

  • Supports change to US rules rolling back the 2013 34 hour restart restrictions.
  • You can now enable requiring the user to flag the Canadian Deferral Day 1 and Day 2 on the Logs page before it will allow the driver to use the Deferral.
  • US Local 60:7, US Local 70:8 are used for rule 395.1(e)(1) drivers. If no driving time is on the day then the driver will receive a “Paper Log Required” violation if he is over the 12 hours. If there is driving time on the day but the driver does not exceed the 12 hour limit it will not require the break after 8 hours. If he exceeds the 12 hour limit it will work the same as the appropriate SH 60:7/SH 70:8 rules. The US Local 60:7:24, US Local 70:8:24 are the same as above but allow for the 24 hour restart for Oil Field and other 24 hour restart exceptions.
  • RapidLog Pro will now show the Duplicate Log violation in RapidLog after the import.
  • Several changes to the Letters in RapidLog
    • The Advanced screen now allows you to set values that were previously only allowed to be set in the rl5.ini file. It also makes these settings Company specific rather than computer specific
    • Allows a larger font size in the Violation List portion of the Letters
    • Adds ability to show total points at end of Violation List portion of letter
    • Allows modification of Top, Bottom, Left, and Right margins
    • Allows indenting of the driver address area to adjust for windowed envelopes
  • Added Canada Adverse Driving/Emergency for solo drivers in both Cycle 1 and 2. This is a “beta” jurisdiction, you should double check the violations / lack of violations and report any errors you see.
  • PeopleNet ELD import will now include the Location.
  • Logs grid will now allow for highlighting of Checkpoint Violations.
  • Can now print a date range of ELD logs with the grid and ELD events
  • Fixed tab order on Driver Details page
  • When adding new checkpoint templates the template will be memorized by name instead of by index number