License Errors

Topic:

When opening Rapidlog you get Load License Manager window. Clicking authorize doesn’t fix the issue and you get a -22, -24, or -103 error.

Instructions:

  1. Press the Windows key and R key on your keyboard at the same time. This will bring up the Run window. In the run window type services.msc and then click OK.
  2. In the services window scroll down till you find Crypkey License. Click Crypkey License to select it and then click Stop on the left side of the window.
  3. Press the Windows key and R key on your keyboard at the same time. In the run window type C:\Windows\System32 and then click OK.
  4. You’ll need to find two files and delete them. Look for Crypserv.exe and Ckldrv.sys and delete both of those files.
  5. Press the Windows key and R key on your keyboard at the same time. In the run window type RL5.ini and then click OK.
  6. Look for the Data= line. Copy that line without copying Data= part.
  7. Press the Windows key and R key on your keyboard at the same time. Paste the data line you copied and click OK.
  8. In that folder look for SetupEx.exe and then double-click to run it.
  9. Reboot your computer. Rapidlog should be working now.

07/01/2017 | Software Update

The following changes, fixes, and modifications are included in the 07/01/2017 Build of RapidLog.

  • Fixed checkpoint update in RapidLog Pro import.

06/20/2017 | Software Update

The following changes, fixes, and modifications are included in the 06/20/2017 Build of RapidLog.

  • Fixed Barcode Sticker printing in RapidLog Pro.
  • General bug fixes

Floating Point Division by Zero

Topic:

How to Fix Error: Floating Point Division by Zero

Instructions:

  1. Click the wrench in the upper right, then select Reset Current batch.
  2. Click the wrench again, then select Reset a batch.
  3. Right click the folder.
    • Info – Use the date modified to sort by most recent date. This should bring the batch you just reset to the top of the list.
  4. Select Open from the drop down list.
  5. In the folder, find any blank images.
  6. Right click the blank image, then select delete.
  7. Info – This error is caused by having a blank image in the batch. This can happen when a log is put into the scanner incorrectly or when duplex scanning is turned on.

Instructions with Images:

Info – This error is caused by having a blank image in the batch. This can happen when a log is put into the scanner incorrectly or when duplex scanning is turned on.

Step 1: Click the wrench in the upper right, then select Reset Current batch.

Step 2: Click the wrench again, then select Reset a batch.

Step 3: Right click the folder.
Info – Use the date modified to sort by most recent date. This should bring the batch you just reset to the top of the list.

Step 4: Select Open from the drop down list.

Step 5: In the folder, find any blank images.

Step 6: Right click the blank image, then select delete.

04/01/2017 | Software Update

The following changes, fixes, and modifications are included in the 04/01/2017 Build of RapidLog.

  • Altered some default text to correct spelling errors.
  • Changed Letters to include Inactive drivers when printing the Missing Log paragraph.
  • Fixed issue in installer trying to run the license update during client install.
  • Updated RapidLog OnDemand.
  • Fixed a couple of issues in RapidLog Pro OnDemand. Removed a couple of items that should not have been visible.
  • General bug fixes

Log Meter is Low

Topic:

How to Fix Error: Log Meter is Low

Instructions:

  1. Open up a Support Request
  2. After you have placed a support request a technician will grant you an unlock.
  3. After you have received an email or have started a live chat open RapidLog.
  4. Click on the License Button on the left.
    • Note – If you don’t see the “License” button close out of RapidLog and open it again.
  5. After you open the license manager click on the Authorize Button.
  6. After that click on the Ok button after you get the Authorization successful message.

Connecting to Live Chat

Topic:

How do I connect with a RapidLog technician to get support through live chat?

Instructions:

  1. Click on the My Account page.
  2. Type in your credentials and click Login.
    • Info: If you are already logged in you can skip this step.
  3. Hover over Support option in the Menu bar.
  4. Click on the Live Chat option.
    • Info: It will show either OnDemand or Self-Hosted depending on your subscription.
  5. Fill out your contact information and click on the Submit button
  6. Click on the ‘Click Here to Start Your Chat Session Now!’ link.
  7. Google Chrome – Click the ‘Open Citrix Online Launcher’ button.
  8. Mozilla Firefox – Click the ‘Open Link’ button.
  9. Internet Explorer – It should open up automatically.  If it doesn’t click on the ‘download & run GoToAssist Corporate’ option and then run the program.
  10. Microsoft Edge:
    • Click on the ‘Save’ button down below.
    • Click on the ‘Run’ button after the download has finished.
  11. Click on the ‘Yes’ button when Windows asks you if you want to run the program.
  12. Note: At this point the install should be finishing up and connecting you to a RapidLog technical support representative.

Instructions:

Step 1: Click on the My Account page.
Step 2: Type in your credentials and click Login.
Info: If you are already logged in you can skip this step.

Step 3: Hover over Support option in the Menu bar.
Step 4: Click on the Live Chat option.
Info: It will show either OnDemand or Self-Hosted depending on your subscription.

Step 5: Fill out your contact information and click on the Submit button.

Step 6: Click on the ‘Click Here to Start Your Chat Session Now!’ link.

Step 7 – Google Chrome: Click the ‘Open Citrix Online Launcher’ button.

Step 7 – Mozilla Firefox: Click the ‘Open Link’ button.

Step 7 – Internet Explorer: It should open up automatically. If it doesn’t click on the ‘download & run GoToAssist Corporate’ option and then run the program.

Step 7 – Microsoft Edge: Click on the ‘Save’ button down below.

Step 8 – Microsoft Edge: Click on the ‘Run’ button after the download has finished.

Step 9: Click on the ‘Yes’ button when Windows asks you if you want to run the program.
Note: At this point the install should be finishing up and connecting you to a RapidLog technical support representative.

Purge Log & Driver Data

Topic:

How do I purge out old logs and driver data?

Instructions:

  1. Go to the company page in Rapidlog, then click on the purge button on the left side.
  2. Click Purge. Depending on how much data you have it would take a while for the purge to complete, and Rapidlog may say “Not Responding”, don’t worry it is still working.
  3. Info: Rapidlog allows you to choose how many months of data you would like to keep. By defalut it is set to 6. Also note that you have the option to delete terminated driver. You can also choose how long the driver has to be terminated for before Rapidlog deletes them.

Instructions with Images:

Step 1: Go to the Company page in Rapidlog

Step 2: Click on the Purge button on the left side.

Step 3: Click Purge. Depending on how much data you have it would take a while for the purge to complete, and Rapidlog may say ‘Not Responding’, don’t worry it is still working.
Info: Rapidlog allows you to choose how many months of data you would like to keep. By defalut it is set to 6. Also note that you have the option to delete terminated driver. You can also choose how long the driver has to be terminated for before Rapidlog deletes them.

SQL Connection Failed

Topic:

How to Fix Error: SQL Connection failed, please check SQL server (When Opening RapidLog)

Instructions:

  1. Click OK on the error message.
  2. Press the Windows key on your keyboard and the letter “R” at the same time. (Win+R)
  3. In the run windows type Services.msc This will open the windows services windows.
  4. Find the service SQL Server (RAPIDLOG). Select the service, then click Start on the left side of the window.
  5. Right click on the SQL Server (RAPIDLOG) instance and click on Properties
  6. On the Gerneral tab set the Startup type to ‘Automatic (Delayed Start)’
  7. On the Recovery tab set the First, Second and Subsequent Failures to ‘Restart the Service’
  8. Click OK, Close the services window and try opening Rapidlog. If you get an error message starting the SQL service then please contact technical support.

Changing Your RapidLog.com Account Password

Topic:

How to change your RapidLog.com account password.

Instructions:

  1. After you have logged into your account and you are on the My Account page click on Account
  2. Type in your new password and confirm it below
  3. Click on the Save Button

Instructions with Images:

Step 1: After you have logged into your account and you are on the My Account page click on Account

Step 2: Type in your new password and confirm it below
Step 3: Click on the Save Button