Skip to content

License Errors

License Errors

Topic:

When opening Rapidlog you get Load License Manager window. Clicking authorize doesn’t fix the issue and you get a -22, -24, or -103 error.

Instructions:

  1. Press the Windows key and R key on your keyboard at the same time. This will bring up the Run window. In the run window type services.msc and then click OK.
  2. In the services window scroll down till you find Crypkey License. Click Crypkey License to select it and then click Stop on the left side of the window.
  3. Press the Windows key and R key on your keyboard at the same time. In the run window type C:\Windows\System32 and then click OK.
  4. You’ll need to find two files and delete them. Look for Crypserv.exe and Ckldrv.sys and delete both of those files.
  5. Press the Windows key and R key on your keyboard at the same time. In the run window type RL5.ini and then click OK.
  6. Look for the Data= line. Copy that line without copying Data= part.
  7. Press the Windows key and R key on your keyboard at the same time. Paste the data line you copied and click OK.
  8. In that folder look for SetupEx.exe and then double-click to run it.
  9. Reboot your computer. Rapidlog should be working now.
Cancel