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Category: RapidLog

Object Open Error

Topic: How to Fix Error: Object Open followed by Access Violation when opening a company or running the purge Instructions: Install and open either LinqPad

Can’t Draw On Hidden Canvas

Topic: How to Fix Error: “Can’t draw on hidden canvas” when trying to print a Report in RapidLog. Instructions: Download Unzip the file. Double click

License Errors

Topic: When opening Rapidlog you get Load License Manager window. Clicking authorize doesn’t fix the issue and you get a -22, -24, or -103 error.

Log Meter is Low

Topic: How to Fix Error: Log Meter is Low Instructions: Open up a Support Request After you have placed a support request a technician will grant

Deleting Logs

Topic: How do I delete a Log entered in RapidLog? Instructions: Go to the ‘Logs’ page in Rapidlog. Click on the ‘Images’ tab at the

Connecting to Live Chat

Topic: How do I connect with a RapidLog technician to get support through live chat? Instructions: Click on the My Account page. Type in your

Logs Page Calendar

Topic: How can I skip to a different day, on the logs page, quickly without having to type it in? Instructions: Click on the ‘Logs’

Purge Log & Driver Data

Topic: How do I purge out old logs and driver data? Instructions: Go to the company page in Rapidlog, then click on the purge button

SQL Connection Failed

Topic: How to Fix Error: SQL Connection failed, please check SQL server (When Opening RapidLog) Instructions: Click OK on the error message. Press the Windows key